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The 14 Best Department Stores in Melbourne CBD

When looking for top department stores in the bustling city of Melbourne CBD, shoppers are spoiled for choice with a wide array of options to explore. From luxury brands to budget-friendly finds, Melbourne CBD has something to offer for every taste and budget.

Whether you're in search of the latest fashion trends, home decor, or electronic gadgets, department stores in Melbourne CBD have it all. With their convenient locations and diverse range of products, these stores provide a one-stop shopping experience for locals and tourists alike.

Explore our list of the best department stores in Melbourne CBD to find the perfect shopping destination for your needs and preferences. Whether you're looking for designer labels or budget-friendly options, these stores have something for everyone.

How this ranking works

This guide does not try to list everyone. It is our pick of department stores in Melbourne, built on each business's public reputation and on how central this service is to what it does.

Some businesses pay for a fuller profile or a featured position. It is only open to those that have already passed our selection, and it is always marked.

Top 3Full rankingMapTips for choosing

Highlighted options

Pick any option to see it in the full list.

#1
H&M
4.33,337 reviews
#2
Gorman - Melbourne Central
4.98 reviews
#3
Harrolds
4.3203 reviews

Our 14 local picks compared

H&M, Melbourne#1
What sets it apart

  • Customers appreciate the beautiful architecture of the building, making their shopping experience enjoyable.

  • The store carries a good selection of fitness wear and evening wear at affordable prices.

  • Some customers have voiced concerns about poor customer service and clothing quality, suggesting room for improvement in these areas.

  • Overall, visitors praise the helpful staff and the convenient location of the store in the heart of Melbourne.

H&M

4.33,337 reviews
350 Bourke St, Melbourne VIC 3000, Australia

H&M is a renowned clothing store located at 350 Bourke St, Melbourne VIC 3000, Australia. They offer a variety of service options such as delivery and in-store pick-up. Customers can enjoy exploring the store's offerings of men's clothing and making payments through credit cards, debit cards, and NFC mobile payments.

Feedback from customers highlights the following key points:

Gorman - Melbourne Central#2
What sets it apart

  • Very lovely and helpful staff. Genuine advice on fashion choices. Special shoutout to Rosie for her patience and recommendations.

  • Although items can be difficult to find in certain sizes, the staff is helpful. Ensure to double-check receipts for accurate billing.

  • Customers appreciate the friendliness of the staff, who greet visitors even near closing time.

  • Great shop with kind and friendly staff, making the shopping experience enjoyable.

Gorman - Melbourne Central

4.98 reviews
Melbourne Central, Shop 211/211 La Trobe St, Melbourne VIC 3000, Australia

Gorman - Melbourne Central is a renowned clothing store located in Melbourne, Australia. The store offers a wide range of women's clothing options for customers to choose from. One of the key features of the store is the availability of in-store pick-up services, making shopping convenient for customers.

Customer reviews rave about the exceptional service provided by the staff at Gorman - Melbourne Central. Here are some key points from recent reviews:

With a stellar rating of 4.9, customers consistently praise the friendly and helpful environment provided by Gorman - Melbourne Central. Whether looking for trendy pieces or seeking fashion advice, this store is a must-visit in Melbourne.

Harrolds, Melbourne#3
What sets it apart

  • Best service and shopping experience in Melbourne. Amazing styles in-store.

  • Great customer service and a wide range of luxury brands available.

  • Some brands not found elsewhere are available here, providing a unique shopping experience.

  • Quick and easy processes for online order pick-ups, with professional and friendly staff.

Harrolds

4.3203 reviews
101 Collins St, Melbourne VIC 3000, Australia

Harrolds is a renowned department store located in Melbourne. They offer a variety of services such as delivery and in-store pick-up, making it convenient for customers. The store is known for its luxurious brands and amazing styles, which keep shoppers coming back. Customers have praised the store for their excellent customer service and the wide range of luxury brands available.

Universal Store, Melbourne#4
What sets it apart

  • Helpful and engaged staff who take the time to understand your style and interests.

  • Above and beyond service to ensure customers find exactly what they are looking for.

  • Exemplary customer service from jovial and hospitable staff.

  • Knowledgeable and attentive staff who make the shopping experience enjoyable.

Universal Store

4.3117 reviews
Shop L02 205 Melbourne Central, 211 La Trobe St, Melbourne VIC 3000, Australia

Universal Store is a popular clothing store located in the heart of Melbourne. They offer a range of service options including in-store pick-up for your convenience. The entrance is wheelchair-accessible, ensuring everyone can enjoy their shopping experience.

Customers have raved about the exceptional service at Universal Store. Some key points from their reviews include:

With a rating of 4.3, Universal Store is a must-visit for anyone looking for trendy clothing and top-notch customer service in Melbourne.

The Georges Building, Melbourne#5
What sets it apart

  • Customers appreciate the delicious cuisine and exceptional staff, making it an outstanding place for dinner before a show.

  • Visitors enjoy the lively atmosphere and great music, although some find the space limited for dancing during nightclub events.

  • Patrons praise the convenient location for after-work drinks and small plates, ideal for a quick bite before a theater performance.

The Georges Building

4.3158 reviews
162 Collins St, Melbourne VIC 3000, Australia

The Georges Building is a renowned department store located at 162 Collins St, Melbourne VIC 3000, Australia. With a rating of 4.3, it offers a variety of services and features that cater to its diverse clientele.

Accessibility is a priority at The Georges Building, with wheelchair-accessible entrances for all visitors. Credit cards are widely accepted, ensuring convenient and secure transactions for shoppers. Whether you're looking for a unique shopping experience, a vibrant nightlife venue, or a delightful dining spot, The Georges Building has something for everyone.

Myer Melbourne#6
What sets it apart

  • Multi-storied building with a huge variety of clothing brands.

  • Spacious store with lots of stock and excellent Christmas displays.

  • Impressive selection of cosmetics, perfumes, and fitness gear.

  • Wide range of items for all ages, especially an exciting kids section on levels 6 and 7.

Myer Melbourne

4.29,833 reviews
314/336 Bourke St, Melbourne VIC 3000, Australia

Myer Melbourne is a renowned department store that offers a wide range of services and features to cater to its customers' needs. With options such as delivery, in-store pick-up, and in-store shopping, customers have the flexibility to choose how they want to shop. The store also provides wheelchair-accessible car park and wheelchair-accessible entrance to ensure accessibility for all.

Customers rave about their experiences at Myer Melbourne, with an impressive rating of 4.2 stars from 9833 reviews. Here are some key points highlighted by customers:

Whether you're looking for fashion, beauty products, home goods, or toys, Myer Melbourne aims to provide a memorable shopping experience for all.

BIG W Queen Victoria Village, Melbourne#7
What sets it apart

  • Wide variety of goods at budget-friendly prices

  • Helpful staff and wide range of products

  • Great place for browsing and buying various items

  • Conveniently located and one-stop shop for almost everything

BIG W Queen Victoria Village

4.23,833 reviews
Corner of Swanston Street and, Lonsdale St, Melbourne VIC 3000, Australia

BIG W Queen Victoria Village, located in Melbourne VIC 3000, Australia, is a renowned department store offering a wide array of products for daily use, festivals, gifts, and more. The store provides service options such as kerbside pickup, delivery, and in-store pick-up, making it convenient for customers. It is easily accessible with a wheelchair-accessible car park and entrance, ensuring inclusivity.

Customers have praised the store for its excellent stock of items, budget-friendly prices, and helpful customer service. Some highlighted reviews include:

With a rating of 4.2 stars, BIG W Queen Victoria Village continues to satisfy customers with its diverse offerings and exceptional service. Visit their website for more information and enjoy a fulfilling shopping experience.

Kmart Centre, Melbourne#8
What sets it apart

  • Fabulous 3 level Kmart store with a wide variety of products

  • Good bargains available, especially during festive seasons

  • Anko brand offers affordable and quality products

  • Helpful and friendly staff make shopping a pleasant experience

Kmart Centre

4.2730 reviews
222 Bourke St, Melbourne VIC 3000, Australia

Kmart Centre is a popular department store located in the heart of Melbourne, Australia. With a solid rating of 4.2 out of 5 stars based on 730 reviews, it is clear that customers have positive experiences at this store.

The Kmart Centre offers various services such as delivery and in-store pick-up making shopping convenient. Additionally, the store is wheelchair-accessible and offers payment options like credit cards.

Customers appreciate the well-laid-out and clean store, along with the diverse range of products available. Whether you are looking for clothing, electronics, kitchen essentials, toys, or stationery, Kmart Centre seems to have it all at affordable prices.

Adairs Melbourne Central#9
What sets it apart

  • Helpful and lovely staff, especially a standout salesperson named Sophie who provided excellent service.

  • Great quality products with edgy designs and awesome customer service.

  • Excellent range of quilts, covers, and sheets with friendly and knowledgeable staff members like Sarah and Kira.

Adairs Melbourne Central

4.240 reviews
Melbourne Central, l2/216 La Trobe St, Melbourne VIC 3000, Australia

Adairs Melbourne Central is a top-notch home goods store located in Melbourne Central. They offer a variety of service options including delivery and in-store pick-up. The store is wheelchair-accessible, ensuring everyone can enjoy their shopping experience.

With a rating of 4.2 based on 40 reviews, customers have shared glowing feedback about their experiences at Adairs Melbourne Central. Here are some key points summarizing the reviews:

Customers appreciate the great quality products and friendly customer service at Adairs Melbourne Central. Whether you're looking for bedding, homewares, or decor, this store is sure to have what you need.

David Jones, Melbourne#10
What sets it apart

  • Excellent customer service experience, with knowledgeable and friendly staff, particularly in the fragrance department.

  • Varied quality in different departments, with a highlight on the stylist service and sales for multiple departments.

  • Exclusive and attractive product offerings like designer kitchenware and unique fragrances.

  • Mixed experiences with staff assistance and premium pricing but appreciated selections in different departments like Men's clothing and accessories.

David Jones

4.13,918 reviews
310 Bourke St, Melbourne VIC 3000, Australia

David Jones is a renowned department store located in Melbourne offering a variety of services and amenities to its customers. Some of the key services include Kerbside pickup, Delivery, In-store pick-up, and In-store shopping. Accessibility features like Wheelchair-accessible car park and Wheelchair-accessible entrance cater to all customers. The store provides offerings in Men's clothing and Women's clothing, along with amenities like Toilets. Accepted payment methods include Credit cards, Debit cards, and NFC mobile payments.

With a Rating of 4.1 stars, based on 3918 reviews, customers have shared their experiences. Some key points highlighted in the reviews are:

Customers have praised the store for its diverse product range, attentive service, and overall shopping experience.

Portmans Melbourne Central#11
What sets it apart

  • The friendly and helpful staff make shopping a pleasant experience.

  • The fabric quality and sizing of the products exceed customers' expectations.

  • Customers appreciate the extra effort the staff puts into assisting them and providing a seamless shopping experience.

Portmans Melbourne Central

4.163 reviews
Shp 128/212 La Trobe St, Melbourne VIC 3000, Australia

Portmans Melbourne Central is a renowned Women's clothing store in Melbourne, offering a range of fashionable collections for all occasions. The store provides Delivery and In-store shopping options for customers' convenience. Customers praise the store for its excellent customer service and high-quality products.

Whether you prefer shopping in-store or receiving your purchases through delivery, Portmans Melbourne Central caters to all your fashion needs with top-notch service and stylish offerings.

Domayne Melbourne QV#12
What sets it apart

  • Outstanding service from knowledgeable and professional staff

  • Warm hospitality and top-notch assistance provided by the team

  • Fantastic and smooth shopping experience with helpful staff

  • Positive experience with friendly and passionate employees, with a genuine care for customers

Domayne Melbourne QV

3.8188 reviews
210 Lonsdale St, QV VIC 3000, Australia

Domayne Melbourne QV offers a wide range of Department store services in the heart of Melbourne. Customers can enjoy Kerbside pickup, Delivery, In-store pick-up, and In-store shopping options. The store is wheelchair-accessible, with accessible car park and entrance. Payment methods include Credit cards, Debit cards, and NFC mobile payments.

With a rating of 3.8, based on 188 reviews, customers have shared their experiences. Some key points from the reviews include:

If you are looking for an enjoyable shopping experience with exceptional service and quality products, Domayne Melbourne QV is the place to visit.

Kmart Melbourne Cbd#13
What sets it apart

  • Customers appreciate the competitive low pricing that Kmart offers, making it a go-to destination for affordable and quality items.

  • Many shoppers find a wide variety of products for different age groups, ensuring there is something for everyone.

  • Some customers have noted the need for more staff assistance in such a large store but appreciate the helpfulness of the available staff.

Kmart Melbourne Cbd

3.7873 reviews
236 Bourke St, Melbourne VIC 3000, Australia

Kmart Melbourne Cbd is a beloved department store located in the heart of Melbourne CBD that offers a wide range of products and services to its customers. From kerbside pickup to delivery, in-store pick-up, and in-store shopping, this store ensures convenience for shoppers. With offerings like men's and women's clothing, customers can find everything they need under one roof. Additionally, various amenities such as toilets are available for customer use.

With a rating of 3.7 stars based on 873 reviews, Kmart Melbourne Cbd continues to be a popular choice for shoppers seeking budget-friendly options and a diverse selection of goods.

Harvey Norman Melbourne City#14
What sets it apart

  • Top-notch products at eye-wateringly high prices

  • Exceptional customer service from staff members like Ka-Yee and Robert

  • Impressive online order experience with friendly and professional staff

  • Issues with delivery and customer service in some cases

Harvey Norman Melbourne City

3.6867 reviews
210 Lonsdale Street Upper Terrace, Level 4, Melbourne VIC 3000, Australia

Harvey Norman Melbourne City is a renowned department store located in Melbourne, Australia. They offer a wide range of services like kerbside pickup, delivery, in-store pick-up, and in-store shopping. The store is wheelchair-accessible, ensuring accessibility for all customers.

Customers have praised the store for its exceptional customer service. The staff members are described as patient, knowledgeable, and good-natured. They go above and beyond to provide a memorable shopping experience.

Here are some key points summarizing customer reviews:

The comparison in brief

#BusinessRatingReviews
#1H&M 4.33,337
#2Gorman - Melbourne Central 4.98
#3Harrolds 4.3203
#4Universal Store 4.3117
#5The Georges Building 4.3158
#6Myer Melbourne 4.29,833
#7BIG W Queen Victoria Village 4.23,833
#8Kmart Centre 4.2730
#9Adairs Melbourne Central 4.240
#10David Jones 4.13,918
#11Portmans Melbourne Central 4.163
#12Domayne Melbourne QV 3.8188
#13Kmart Melbourne Cbd 3.7873
#14Harvey Norman Melbourne City 3.6867

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Map of Department Stores in Melbourne CBD

Melbourne CBD is home to a variety of department stores, offering everything from high-end fashion to everyday essentials. Whether you're looking for the latest trends or searching for that perfect gift, these stores have you covered. Navigate through the bustling city center with ease using the map below.

Tips for choosing Department Stores in Melbourne

  1. Wide selection of products.
  2. Convenient locations.
  3. Fashion trends.
  4. Home decor.
  5. Electronic gadgets.

Questions and answers

What are some popular department stores in Melbourne CBD?

When it comes to department stores in Melbourne CBD, there are several popular options to choose from. Some of the well-known department stores in the area include Myer, David Jones, H&M, Zara, and Topshop. These stores offer a wide range of products from clothing and accessories to homewares and electronics, making them popular shopping destinations for both locals and tourists. For those looking for luxury shopping experiences, there are also department stores like Harrolds and Louis Vuitton located in Melbourne CBD. These stores cater to those seeking high-end designer labels and exclusive items. Whether you're looking for affordable fashion or luxury goods, Melbourne CBD has department stores to suit every style and budget.

Are there any department stores in Melbourne CBD with unique offerings?

Yes, there are several department stores in Melbourne CBD that offer unique and niche products to shoppers. One example is Japanese Design Store MUJI, which is known for its minimalist and functional products ranging from clothing to household items. Another unique department store is Kinokuniya, a Japanese bookstore that offers a wide selection of books, manga, stationery, and gifts. Additionally, Emporium Melbourne is a shopping center in CBD that houses several specialty stores and boutiques, offering shoppers a mix of local and international brands. Whether you're looking for quirky gifts, niche fashion brands, or artisanal homewares, there are department stores in Melbourne CBD with unique offerings to cater to every taste and interest.

Do department stores in Melbourne CBD offer shopping promotions and discounts?

Yes, department stores in Melbourne CBD often run shopping promotions and offer discounts to attract customers and drive sales. During major shopping events such as Black Friday, Boxing Day, and Mid-Year Sales, department stores in the CBD offer significant discounts on a wide range of products including fashion, beauty, electronics, and homewares. Additionally, many department stores have loyalty programs and mailing lists that notify customers of upcoming promotions and exclusive discounts. By signing up for these programs, shoppers can stay informed about special offers and sales events at their favorite department stores in Melbourne CBD.

Can I find international brands at department stores in Melbourne CBD?

Yes, Melbourne CBD is home to a variety of department stores that carry international brands, making it a popular destination for fashion-forward shoppers. Stores like Zara, H&M, Uniqlo, and Topshop offer trendy clothing and accessories from globally recognized brands at affordable prices. For luxury shoppers, department stores like David Jones and Harrolds stock high-end international labels such as Gucci, Burberry, and Chanel. Whether you're looking for fast fashion or luxury designer pieces, you can find a wide selection of international brands at department stores in Melbourne CBD.

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