The 20 Best Internet Providers in Melbourne
For residents of Melbourne in need of reliable internet service, finding the right provider can be a daunting task. With so many options to choose from, it can be overwhelming to determine which provider offers the best service at the most competitive prices.
Whether you're looking for fast speeds, reliable connections, or exceptional customer service, it's important to compare your options before making a decision. That's where our list of the best internet providers in Melbourne can help.
- Speed and reliability
- Customer service and support
- Pricing and packages
- Availability in your area
Before committing to a new internet provider, take the time to research and compare your options. By leveraging our list of the 20 best internet providers in Melbourne, you can make an informed decision that meets your needs and budget.
The 20 Best Internet Providers in Melbourne:
- 1. Tangerine Telecom
- 2. More
- 3. Lightning Broadband
- 4. Aussie Broadband Melbourne
- 5. Netpal (Internet / Telephone / IPTV)
- 6. Start Broadband
- 7. DGtek Pty Ltd
- 8. Boom Broadband
- 9. Aussie Broadband
- 10. Pineapple Net
- 11. Melbourne Internet Service Provider
- 12. SpringCom
- 13. Broadband Solutions
- 14. OneNet
- 15. Connexus Internet Service
- 16. iPrimus
- 17. Dodo Services Pty Ltd
- 18. Xfibre
- 19. Internet Victoria
- 20. Hello Broadband
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
1. Tangerine Telecom
Information and Reviews
- Excellent customer support with quick resolution of billing issues.
- Exceptional customer service skills and understanding from the support team.
- Decent speeds, good value for money, with some minor issues resolved effectively.
- Professional, knowledgeable, and patient support staff guiding customers step-by-step.
The company offers a variety of payment options, including Debit cards. Customers have praised specific staff members, such as Yam, Josh Heart, Shay, Hector, Chelle, Elaine, and Andy, for their exceptional service. While some customers like the smooth activation process and stable connection speeds, others have faced challenges that were efficiently addressed by the customer support team. With a focus on providing top-notch customer service and reliable telecommunications solutions, Tangerine Telecom continues to be a preferred choice for many.
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
2. More
Information and Reviews
- Quick and efficient customer service with knowledgeable representatives like John and Ryan.
- Reliable internet speeds and minimal dropouts have left customers satisfied.
- Professional and courteous staff like Nick and Rem have gone above and beyond to assist customers with their queries.
- Customers appreciate the honesty and reliability of representatives like Arnie and Nifiel when resolving billing issues.
With a stellar rating of 4.7, More remains a top choice for those seeking reliable internet services in South Melbourne, Australia.
- Monday: 8 AM–8 PM
- Tuesday: 8 AM–8 PM
- Wednesday: 8 AM–8 PM
- Thursday: 8 AM–8 PM
- Friday: 8 AM–8 PM
- Saturday: 9 AM–5 PM
- Sunday: 9 AM–5 PM
3. Lightning Broadband
Information and Reviews
With a stellar rating of 4.9, it's no surprise that customers have left glowing reviews about their experiences with Lightning Broadband. Some key points from their reviews include:
- Quick and professional resolution of internet issues, exceeding expectations
- Efficient and friendly customer service team that goes the extra mile
- Highly knowledgeable staff who ensure a smooth and hassle-free experience
- Reliable and fast internet speeds, especially beneficial for small businesses
Customers have praised the team, highlighting individuals like Natasha, Florence, Osman, Kevin, and others for their outstanding support and dedication to providing excellent service. If you're looking for a reliable internet service provider with exceptional customer care, give Lightning Broadband a try!
- Monday: 8 AM–12 AM
- Tuesday: 8 AM–12 AM
- Wednesday: 8 AM–12 AM
- Thursday: 8 AM–12 AM
- Friday: 8 AM–12 AM
- Saturday: 8 AM–12 AM
- Sunday: 8 AM–12 AM
4. Aussie Broadband Melbourne
Information and Reviews
Customer reviews highlight some key points:
- Switching to Aussie Broadband was a great decision due to reliable service and competitive pricing.
- The customer service is exceptional, with quick, polite, and helpful staff available.
- The process of switching services when moving house was seamless and straightforward.
- Customers appreciate the quick resolution of issues by the technical support team, based in Australia.
With a rating of 4.7 out of 5, Aussie Broadband Melbourne continues to impress its customers with top-notch service and support. Contact them today for all your telecommunication needs!
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
5. Netpal (Internet / Telephone / IPTV)
Information and Reviews
- Exceptional professionalism, care, and fair pricing
- Outstanding IT service and NBN setup
- Positive and successful transitioning experience with outstanding customer service
- Quality and timely service delivery backed by terrific customer service
From lightning-fast internet speeds to prompt support during any issues, Netpal truly stands out with its locally supported services. Customers rave about their professionalism, care, and quick responses, making them a highly recommended choice for all your internet, telephone, and IPTV needs.
6. Start Broadband
Information and Reviews
- Customers praise the exceptional service quality provided by Start Broadband, with any issues being quickly corrected and improved.
- Many users appreciate the timely delivery and professional setup of their internet services, making their transition smooth and hassle-free.
- Start Broadband's commitment to the community and giving back has resonated with customers, enhancing their overall experience.
- Customers commend the fast, reliable, and consistent internet services provided, with excellent customer service that prioritizes their needs.
- Monday: 8 AM–8 PM
- Tuesday: 8 AM–8 PM
- Wednesday: 8 AM–8 PM
- Thursday: 8 AM–8 PM
- Friday: 8 AM–8 PM
- Saturday: 9 AM–6 PM
- Sunday: 9 AM–6 PM
7. DGtek Pty Ltd
Information and Reviews
- Customers appreciate the speedy and seamless experience provided by DGtek, with symmetrical and stable download/upload speeds.
- The professional installation services offered by DGtek have been highlighted as fast and efficient.
- Customers have also praised DGtek for its superb customer service, with friendly and knowledgeable installers who go above and beyond to ensure customer satisfaction.
With a plethora of positive reviews, DGtek continues to set the bar high in the internet service provider industry, offering unmatched service and support to its customers.
- Monday: 8 AM–8 PM
- Tuesday: 8 AM–8 PM
- Wednesday: 8 AM–8 PM
- Thursday: 8 AM–8 PM
- Friday: 8 AM–8 PM
- Saturday: 8 AM–5 PM
- Sunday: 8 AM–5 PM
8. Boom Broadband
Information and Reviews
- Customers rave about the excellent value offered by Boom Broadband, highlighting the perfect balance between price and quality.
- The quick, clear, and thorough customer service stands out, with support staff always ready to assist with any inquiries or issues.
- Many users appreciate the reliability of Boom Broadband, noting minimal to no dropouts and fast speeds that exceed expectations.
- Several clients mention the efficiency of the account setup process and the prompt delivery of equipment, making the switch to Boom Broadband seamless and hassle-free.
The glowing reviews from satisfied customers reflect the high standards and exceptional services provided by Boom Broadband. Their commitment to providing top-notch internet services and unparalleled customer support sets them apart from the competition. If you're in search of a reliable and customer-centric internet service provider, Boom Broadband is the perfect choice for you.
- Monday: 8 AM–12 AM
- Tuesday: 8 AM–12 AM
- Wednesday: 8 AM–12 AM
- Thursday: 8 AM–12 AM
- Friday: 8 AM–12 AM
- Saturday: 8 AM–12 AM
- Sunday: 8 AM–12 AM
9. Aussie Broadband
Information and Reviews
- First rate, prompt, and caring service with immediate issue resolution.
- Outstanding customer support team, exceptional network speed and reliability.
- Polite, understanding, and knowledgeable customer service representatives.
- Brilliant service from sale to technical support, with high praise for customized setups.
If you're looking for a telecommunications provider that goes above and beyond, Aussie Broadband is the clear choice for a seamless internet experience.
- Monday: 8 AM–8 PM
- Tuesday: 8 AM–8 PM
- Wednesday: 8 AM–8 PM
- Thursday: 8 AM–8 PM
- Friday: 8 AM–8 PM
- Saturday: 9 AM–6 PM
- Sunday: 9 AM–6 PM
10. Pineapple Net
Information and Reviews
- Provides impeccable service, reliability, and consistency of speed
- Offers insanely good value with no compromise on speed and connectivity
- Unrivaled 1Gbps symmetrical speeds with exceptional customer service
- Knowledgeable technicians who provide outstanding installation services
With a solid rating of 4.2 based on 112 reviews, Pineapple Net proves to be a top choice for those seeking a reliable and fast internet service. Whether you're a casual user or a power user, Pineapple Net has the services to meet your needs.
- Monday: 9 AM–5 PM
- Tuesday: 9 AM–5 PM
- Wednesday: 9 AM–5 PM
- Thursday: 9 AM–5 PM
- Friday: 9 AM–5 PM
- Saturday: 9 AM–5 PM
- Sunday: 9 AM–5 PM
11. Melbourne Internet Service Provider
Information and Reviews
- Insanely fast internet speeds
- Game-changing difference from previous providers
- Great customer service
- Quick installation process
If you're in the West and looking for a reliable internet solution, Melbourne ISP comes highly recommended by satisfied customers.
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
12. SpringCom
Information and Reviews
- This service can be unreliable. It took over a week to get a response to my problem, and then I was bombarded with calls from their team in the Philippines at all hours, even though my app had been malfunctioning for over a month with no response to my emails. Not professional and unreliable.
- First Class help with a fauty NBN connection - diagnosed the issue and arranged for the NBN technician - communication was excellent. Great to know the support is there for a critical operational component within the business.
- Springcom have been absolutely fantastic helping us to arrange a phone system for our new business. Everything is done when they say and how they say - first time. Their support team was fabulous helping this tech novice to get it all working right away. Very happy and would recommend them to anyone.
- Springcom's responsiveness and effective assistance has been instrumental in resolving any technical issues promptly. In a world where customer service can sometimes be a let-down, Springcom stands out as a company that prioritises client satisfaction.
If you are looking for a reliable Internet service provider with excellent customer support and efficient services, SpringCom is the ideal choice for your business needs.
- Monday: 9:30 AM–4:30 PM
- Tuesday: 9:30 AM–4:30 PM
- Wednesday: 9:30 AM–4:30 PM
- Thursday: 9:30 AM–4:30 PM
- Friday: 9:30 AM–4:30 PM
- Saturday: Closed
- Sunday: Closed
13. Broadband Solutions
Information and Reviews
With a rating of 3.8 stars, customers have shared their feedback. Some key points from the reviews are:
- Slow and unreliable internet service at certain locations
- Struggles with customer support after a change in the team's location
- Issues with connectivity and poor customer service experiences
- Positive feedback about fast internet speeds, great customer service, and reliable connections for work-from-home purposes
Customers like Matt Summers DNA Talent have praised the great service and reliability they received from the company. On the other hand, customers like Hayden O'Connor expressed dissatisfaction and cautioned others about potential biased reviews. Overall, Broadband Solutions offers a mix of services with varying customer experiences.
- Monday: 8:30 AM–8:30 PM
- Tuesday: 8:30 AM–8:30 PM
- Wednesday: 8:30 AM–8:30 PM
- Thursday: 8:30 AM–8:30 PM
- Friday: 8:30 AM–8:30 PM
- Saturday: 8:30 AM–8:30 PM
- Sunday: 8:30 AM–8:30 PM
14. OneNet
Information and Reviews
Customer reviews highlight the following key points:
- Smooth transition when changing ISPs, with responsive and onshore support
- Challenges with invoice payment and lack of after-hours support
- Slow corporate account management and customer support
- Fast and hassle-free installation process with reliable service
- Monday: 8 AM–6 PM
- Tuesday: 8 AM–6 PM
- Wednesday: 8 AM–6 PM
- Thursday: 8 AM–6 PM
- Friday: 8 AM–6 PM
- Saturday: Closed
- Sunday: Closed
15. Connexus Internet Service
Information and Reviews
- Customers appreciate the personalized experience they receive from the team at Connexus Internet Service.
- One review highlights the helpful assistance provided by Harry in resolving a friend's issue with another provider.
- Despite some server issues, customers have noted that the internet connection itself is stable and reliable.
- Overall, customers highly recommend Connexus Internet Service for their internet needs.
For top-quality internet services and exceptional customer care, look no further than Connexus Internet Service.
16. iPrimus
Information and Reviews
Some key features of iPrimus include:
- High-speed internet packages
- 24/7 customer support
- Competitive pricing
One customer review mentions, "Very bad reception. Some days there is no internet." Despite this, the overall rating for iPrimus is 3.0 out of 5.
With their focus on accessibility, including a wheelchair-accessible entrance, iPrimus strives to make their services available to all customers. Customers can visit their website at www.iprimus.com.au or contact them at +61 131789 for more information.
17. Dodo Services Pty Ltd
Information and Reviews
- Long wait times for customer support
- Issues with billing and overcharging
- Unsatisfactory technical assistance and customer service
Customers have expressed frustration with Dodo Services Pty Ltd due to poor communication and lack of resolution for their problems. Despite some negative experiences, the business continues to offer internet services to its customers.
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
18. Xfibre
Information and Reviews
Their customers have praised them for their exceptional services, highlighting the following key points:
- Fast and reliable internet connection
- Excellent customer service
- Easy and quick setup process
Experience the difference with Xfibre and stay connected seamlessly with their top-quality internet services. Contact them today at +61 1300 727 553.
19. Internet Victoria
Information and Reviews
Customer reviews praise Internet Victoria for several reasons:
- Fast and reliable internet connection.
- Knowledgeable and friendly staff.
- Efficient on-site services.
With a stellar reputation and dedicated customer service, Internet Victoria is a top choice for anyone looking for high-quality internet services in Glen Iris.
- Monday: 8 AM–6 PM
- Tuesday: 8 AM–6 PM
- Wednesday: 8 AM–6 PM
- Thursday: 8 AM–6 PM
- Friday: 8 AM–6 PM
- Saturday: Closed
- Sunday: Closed
20. Hello Broadband
Information and Reviews
Some of the key features of Hello Broadband include high-speed internet packages, reliable connections, and top-notch customer support. Whether it's for home use or business needs, they have a solution for everyone.
Customer reviews highlight the following key points:
- Fast and reliable internet speeds
- Excellent customer service
- Competitive pricing
Experience the best in internet services with Hello Broadband and stay connected seamlessly!
Map of Internet Providers in Melbourne
When looking to compare internet providers in Melbourne, it is important to consider factors such as speed, reliability, and cost. With numerous options available, it can be overwhelming to find the best provider for your needs. Use this map to easily locate and research the internet providers in Melbourne.
What are the key factors to consider when choosing an internet provider in Melbourne?
When choosing an internet provider in Melbourne, it is important to consider several key factors to ensure you get the best service for your needs. Firstly, consider the type of internet connection available in your area - whether it is NBN, cable, ADSL, or mobile broadband. Next, look at the providers' pricing plans and contract terms to determine the most cost-effective option for your budget.
Additionally, factors such as speed, reliability, customer service, and data limits should also be taken into consideration. It is advisable to read reviews and testimonials from other customers to gauge the level of satisfaction with a particular internet provider before making a decision.
What are the different types of internet connections available in Melbourne?
In Melbourne, residents have access to a variety of internet connection types, including NBN (National Broadband Network), cable, ADSL (Asymmetric Digital Subscriber Line), and mobile broadband. NBN is a high-speed broadband network that offers faster and more reliable internet compared to ADSL. Cable internet uses the same infrastructure as cable TV service and can provide fast speeds.
ADSL is a common type of internet connection that uses existing telephone lines to deliver broadband internet. Mobile broadband utilizes the mobile phone network to provide internet access on-the-go. Each type of connection has its own benefits and limitations, so it is important to choose the one that best suits your needs.
How can I find the best internet provider deals in Melbourne?
To find the best internet provider deals in Melbourne, start by researching different providers in your area and comparing their pricing plans. Many providers offer special promotions and discounts for new customers, so be sure to consider these offers when making a decision. You can also check online comparison websites that allow you to compare plans from multiple providers side by side.
It is also recommended to contact the internet providers directly to inquire about any current promotions or exclusive deals that may not be advertised online. Keep in mind that the best deal may not always be the cheapest; consider factors such as speed, reliability, and customer service when evaluating internet provider offers.
What should I do if I am experiencing internet connection issues in Melbourne?
If you are experiencing internet connection issues in Melbourne, there are several steps you can take to troubleshoot the problem. Firstly, check to see if there are any outages or maintenance work affecting your area by contacting your internet provider or checking their website for updates. Restarting your modem or router can often resolve connectivity issues.
If the problem persists, contact your internet provider's customer service team for assistance. They may be able to diagnose the issue remotely or send a technician to your home to investigate further. It is also helpful to keep a record of any ongoing connection issues, including dates and times, to assist the provider in resolving the problem effectively.
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