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The 14 Best Internet Providers in Melbourne

For residents of Melbourne in need of reliable internet service, finding the right provider can be a daunting task. With so many options to choose from, it can be overwhelming to determine which provider offers the best service at the most competitive prices.

Whether you're looking for fast speeds, reliable connections, or exceptional customer service, it's important to compare your options before making a decision. That's where our list of the best internet providers in Melbourne can help.

Before committing to a new internet provider, take the time to research and compare your options. By leveraging our list of the best internet providers in Melbourne, you can make an informed decision that meets your needs and budget.

The Best Internet Providers in Melbourne:

How this ranking works

To put together this guide to internet providers in Melbourne, we looked at what each business really focuses on, how its customers rate it over time and what it shows about its work on its own channels. The order is ours and we review it regularly.

Some businesses pay for a fuller profile or a featured position. It is only open to those that have already passed our selection, and it is always marked.

Top 3Full rankingMapTips for choosing

Highlighted options

Pick any option to see it in the full list.

#1
Lightning Broadband
4.9718 reviews
#2
More
4.75,264 reviews
#3
Aussie Broadband Melbourne
4.7319 reviews

Our 14 local picks compared

Lightning Broadband, Melbourne#1
What sets it apart

  • Quick and professional resolution of internet issues, exceeding expectations

  • Efficient and friendly customer service team that goes the extra mile

  • Highly knowledgeable staff who ensure a smooth and hassle-free experience

  • Reliable and fast internet speeds, especially beneficial for small businesses

Lightning Broadband

4.9718 reviews
2-6 Glenferrie Rd, Malvern VIC 3144, Australia

Lightning Broadband is a top-notch Internet service provider in Malvern VIC, Australia, offering exceptional services to its customers. They provide a range of service options, including on-site services, ensuring that all your internet needs are taken care of promptly.

With a stellar rating of 4.9, it's no surprise that customers have left glowing reviews about their experiences with Lightning Broadband. Some key points from their reviews include:

Customers have praised the team, highlighting individuals like Natasha, Florence, Osman, Kevin, and others for their outstanding support and dedication to providing excellent service. If you're looking for a reliable internet service provider with exceptional customer care, give Lightning Broadband a try!

More, Melbourne#2
What sets it apart

  • Quick and efficient customer service with knowledgeable representatives like John and Ryan.

  • Reliable internet speeds and minimal dropouts have left customers satisfied.

  • Professional and courteous staff like Nick and Rem have gone above and beyond to assist customers with their queries.

  • Customers appreciate the honesty and reliability of representatives like Arnie and Nifiel when resolving billing issues.

More

4.75,264 reviews

Open 24 hours

6/132-136 Albert Rd, South Melbourne VIC 3205, Australia

More is an internet service provider that has gained a loyal following for its efficient and reliable services. Customers rave about the exceptional customer support and minimal downtimes.

With a stellar rating of 4.7, More remains a top choice for those seeking reliable internet services in South Melbourne, Australia.

Aussie Broadband Melbourne#3
What sets it apart

  • Switching to Aussie Broadband was a great decision due to reliable service and competitive pricing.

  • The customer service is exceptional, with quick, polite, and helpful staff available.

  • The process of switching services when moving house was seamless and straightforward.

  • Customers appreciate the quick resolution of issues by the technical support team, based in Australia.

Aussie Broadband Melbourne

4.7319 reviews
Level 25/500 Collins St, Melbourne VIC 3000, Australia

Aussie Broadband Melbourne is a leading Telecommunications service provider in Melbourne, Australia. They offer a range of services to cater to their customers' needs.

Customer reviews highlight some key points:

With a rating of 4.7 out of 5, Aussie Broadband Melbourne continues to impress its customers with top-notch service and support. Contact them today for all your telecommunication needs!

Tangerine Telecom, Melbourne#4
What sets it apart

  • Excellent customer support with quick resolution of billing issues.

  • Exceptional customer service skills and understanding from the support team.

  • Decent speeds, good value for money, with some minor issues resolved effectively.

  • Professional, knowledgeable, and patient support staff guiding customers step-by-step.

Tangerine Telecom

4.613,435 reviews

Open 24 hours

6/132-136 Albert Rd, South Melbourne VIC 3205, Australia

Tangerine Telecom is a leading Telecommunications service provider in South Melbourne, Australia. With a rating of 4.6 stars based on 13435 reviews, it is evident that customers are highly satisfied with the services provided.

The company offers a variety of payment options, including Debit cards. Customers have praised specific staff members, such as Yam, Josh Heart, Shay, Hector, Chelle, Elaine, and Andy, for their exceptional service. While some customers like the smooth activation process and stable connection speeds, others have faced challenges that were efficiently addressed by the customer support team. With a focus on providing top-notch customer service and reliable telecommunications solutions, Tangerine Telecom continues to be a preferred choice for many.

Netpal (Internet / Telephone / IPTV), Melbourne#5
What sets it apart

  • Exceptional professionalism, care, and fair pricing

  • Outstanding IT service and NBN setup

  • Positive and successful transitioning experience with outstanding customer service

  • Quality and timely service delivery backed by terrific customer service

Netpal (Internet / Telephone / IPTV)

5.028 reviews

Open 24 hours

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Netpal (Internet / Telephone / IPTV) is a top-notch Internet service provider that goes above and beyond for its customers. With a 5.0 rating and 28 reviews, it's clear that their service is exceptional. Here are some key points from customer reviews:

From lightning-fast internet speeds to prompt support during any issues, Netpal truly stands out with its locally supported services. Customers rave about their professionalism, care, and quick responses, making them a highly recommended choice for all your internet, telephone, and IPTV needs.

DGtek Pty Ltd, Melbourne#6
What sets it apart

  • Customers appreciate the speedy and seamless experience provided by DGtek, with symmetrical and stable download/upload speeds.

  • The professional installation services offered by DGtek have been highlighted as fast and efficient.

  • Customers have also praised DGtek for its superb customer service, with friendly and knowledgeable installers who go above and beyond to ensure customer satisfaction.

DGtek Pty Ltd

4.839 reviews
15 Corporate Dr, Heatherton VIC 3202, Australia

DGtek Pty Ltd is a renowned Internet service provider that prides itself on offering high-quality services in Heatherton VIC, Australia. Known for its reliable and fast internet connection, DGtek has received a remarkable rating of 4.8 stars from satisfied customers.

With a plethora of positive reviews, DGtek continues to set the bar high in the internet service provider industry, offering unmatched service and support to its customers.

Start Broadband, Melbourne#7
What sets it apart

  • Customers praise the exceptional service quality provided by Start Broadband, with any issues being quickly corrected and improved.

  • Many users appreciate the timely delivery and professional setup of their internet services, making their transition smooth and hassle-free.

  • Start Broadband's commitment to the community and giving back has resonated with customers, enhancing their overall experience.

  • Customers commend the fast, reliable, and consistent internet services provided, with excellent customer service that prioritizes their needs.

Start Broadband

5.020 reviews
407 Bay St, Brighton VIC 3186, Australia

Start Broadband is a top-notch Internet service provider located in Brighton VIC. They offer efficient and reliable internet services that have left customers highly satisfied. With a perfect 5-star rating, it's no wonder customers have been raving about their experiences.

Boom Broadband, Melbourne#8
What sets it apart

  • Customers rave about the excellent value offered by Boom Broadband, highlighting the perfect balance between price and quality.

  • The quick, clear, and thorough customer service stands out, with support staff always ready to assist with any inquiries or issues.

  • Many users appreciate the reliability of Boom Broadband, noting minimal to no dropouts and fast speeds that exceed expectations.

  • Several clients mention the efficiency of the account setup process and the prompt delivery of equipment, making the switch to Boom Broadband seamless and hassle-free.

Boom Broadband

4.833 reviews
14.28/401 Docklands Dr, Docklands VIC 3008, Australia

Boom Broadband is an exceptional Internet service provider located in Docklands, Australia. They offer a range of services that cater to different needs and budgets, ensuring that every customer finds a suitable plan. With a rating of 4.8 stars, it's evident that their commitment to quality and customer satisfaction shines through.

The glowing reviews from satisfied customers reflect the high standards and exceptional services provided by Boom Broadband. Their commitment to providing top-notch internet services and unparalleled customer support sets them apart from the competition. If you're in search of a reliable and customer-centric internet service provider, Boom Broadband is the perfect choice for you.

Aussie Broadband, Melbourne#9
What sets it apart

  • First rate, prompt, and caring service with immediate issue resolution.

  • Outstanding customer support team, exceptional network speed and reliability.

  • Polite, understanding, and knowledgeable customer service representatives.

  • Brilliant service from sale to technical support, with high praise for customized setups.

Aussie Broadband

4.3398 reviews
4 Quality Dr, Dandenong South VIC 3175, Australia

Aussie Broadband is a leading telecommunications service provider known for its exceptional customer service and reliable network. Customers rave about the prompt and caring service, with common themes being immediate issue resolution, excellent service, and hassle-free experiences. Here are some key points from customer reviews:

If you're looking for a telecommunications provider that goes above and beyond, Aussie Broadband is the clear choice for a seamless internet experience.

Melbourne Internet Service Provider#10
What sets it apart

  • Insanely fast internet speeds

  • Game-changing difference from previous providers

  • Great customer service

  • Quick installation process

Melbourne Internet Service Provider

4.517 reviews
16/55 Barretta Rd, Ravenhall VIC 3023, Australia

Melbourne Internet Service Provider offers reliable and fast internet services at a reasonable monthly price. The team is quick to respond and assist at any time, making the switch from larger providers a breeze. Customers have highlighted the following key points in their reviews:

If you're in the West and looking for a reliable internet solution, Melbourne ISP comes highly recommended by satisfied customers.

Pineapple Net, Melbourne#11
What sets it apart

  • Provides impeccable service, reliability, and consistency of speed

  • Offers insanely good value with no compromise on speed and connectivity

  • Unrivaled 1Gbps symmetrical speeds with exceptional customer service

  • Knowledgeable technicians who provide outstanding installation services

Pineapple Net

4.2112 reviews
15 Corporate Dr, Heatherton VIC 3202, Australia

Pineapple Net is an exceptional Internet service provider located in Heatherton, VIC. Customers rave about the reliability, speed, and affordability of their services. Here are some key points from customer reviews:

With a solid rating of 4.2 based on 112 reviews, Pineapple Net proves to be a top choice for those seeking a reliable and fast internet service. Whether you're a casual user or a power user, Pineapple Net has the services to meet your needs.

SLocal pick
#12
What sets it apart

  • This service can be unreliable. It took over a week to get a response to my problem, and then I was bombarded with calls from their team in the Philippines at all hours, even though my app had been malfunctioning for over a month with no response to my emails. Not professional and unreliable.

  • First Class help with a fauty NBN connection - diagnosed the issue and arranged for the NBN technician - communication was excellent. Great to know the support is there for a critical operational component within the business.

  • Springcom have been absolutely fantastic helping us to arrange a phone system for our new business. Everything is done when they say and how they say - first time. Their support team was fabulous helping this tech novice to get it all working right away. Very happy and would recommend them to anyone.

  • Springcom's responsiveness and effective assistance has been instrumental in resolving any technical issues promptly. In a world where customer service can sometimes be a let-down, Springcom stands out as a company that prioritises client satisfaction.

SpringCom

4.171 reviews

Open 24 hours

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SpringCom is a reliable Internet service provider that offers exceptional services to its customers. With a rating of 4.1 stars out of 5, it is evident that customers are satisfied with the services provided by SpringCom.

If you are looking for a reliable Internet service provider with excellent customer support and efficient services, SpringCom is the ideal choice for your business needs.

OneNet, Melbourne#13
What sets it apart

  • Smooth transition when changing ISPs, with responsive and onshore support

  • Challenges with invoice payment and lack of after-hours support

  • Slow corporate account management and customer support

  • Fast and hassle-free installation process with reliable service

OneNet

3.86 reviews
B 1/8 Rogers St, Port Melbourne VIC 3207, Australia

OneNet is an established Internet service provider located in Port Melbourne VIC. They offer a range of services including online appointments and on-site services to ensure customer convenience. The business is committed to accessibility with a wheelchair-accessible entrance and requires an appointment for planning purposes.

Broadband Solutions, Melbourne#14
What sets it apart

  • Slow and unreliable internet service at certain locations

  • Struggles with customer support after a change in the team's location

  • Issues with connectivity and poor customer service experiences

  • Positive feedback about fast internet speeds, great customer service, and reliable connections for work-from-home purposes

Broadband Solutions

3.816 reviews
Level 3/99 Queens Bridge St, Southbank VIC 3006, Australia

Broadband Solutions is a well-known Internet service provider in Southbank, Australia. They offer a range of service options including online appointments for customer convenience. Planning for their services is easy as appointment required.

With a rating of 3.8 stars, customers have shared their feedback. Some key points from the reviews are:

Customers like Matt Summers DNA Talent have praised the great service and reliability they received from the company. On the other hand, customers like Hayden O'Connor expressed dissatisfaction and cautioned others about potential biased reviews. Overall, Broadband Solutions offers a mix of services with varying customer experiences.

The comparison in brief

#BusinessRatingReviews
#1Lightning Broadband 4.9718
#2More 4.75,264
#3Aussie Broadband Melbourne 4.7319
#4Tangerine Telecom 4.613,435
#5Netpal (Internet / Telephone / IPTV) 5.028
#6DGtek Pty Ltd 4.839
#7Start Broadband 5.020
#8Boom Broadband 4.833
#9Aussie Broadband 4.3398
#10Melbourne Internet Service Provider 4.517
#11Pineapple Net 4.2112
#12SpringCom 4.171
#13OneNet 3.86
#14Broadband Solutions 3.816

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Map of Internet Providers in Melbourne

When looking to compare internet providers in Melbourne, it is important to consider factors such as speed, reliability, and cost. With numerous options available, it can be overwhelming to find the best provider for your needs. Use this map to easily locate and research the internet providers in Melbourne.

Tips for choosing Internet Providers in Melbourne

  1. Speed and reliability.
  2. Customer service and support.
  3. Pricing and packages.
  4. Availability in your area.

Questions and answers

What are the key factors to consider when choosing an internet provider in Melbourne?

When choosing an internet provider in Melbourne, it is important to consider several key factors to ensure you get the best service for your needs. Firstly, consider the type of internet connection available in your area - whether it is NBN, cable, ADSL, or mobile broadband. Next, look at the providers' pricing plans and contract terms to determine the most cost-effective option for your budget. Additionally, factors such as speed, reliability, customer service, and data limits should also be taken into consideration. It is advisable to read reviews and testimonials from other customers to gauge the level of satisfaction with a particular internet provider before making a decision.

What are the different types of internet connections available in Melbourne?

In Melbourne, residents have access to a variety of internet connection types, including NBN (National Broadband Network), cable, ADSL (Asymmetric Digital Subscriber Line), and mobile broadband. NBN is a high-speed broadband network that offers faster and more reliable internet compared to ADSL. Cable internet uses the same infrastructure as cable TV service and can provide fast speeds. ADSL is a common type of internet connection that uses existing telephone lines to deliver broadband internet. Mobile broadband utilizes the mobile phone network to provide internet access on-the-go. Each type of connection has its own benefits and limitations, so it is important to choose the one that best suits your needs.

How can I find the best internet provider deals in Melbourne?

To find the best internet provider deals in Melbourne, start by researching different providers in your area and comparing their pricing plans. Many providers offer special promotions and discounts for new customers, so be sure to consider these offers when making a decision. You can also check online comparison websites that allow you to compare plans from multiple providers side by side. It is also recommended to contact the internet providers directly to inquire about any current promotions or exclusive deals that may not be advertised online. Keep in mind that the best deal may not always be the cheapest; consider factors such as speed, reliability, and customer service when evaluating internet provider offers.

What should I do if I am experiencing internet connection issues in Melbourne?

If you are experiencing internet connection issues in Melbourne, there are several steps you can take to troubleshoot the problem. Firstly, check to see if there are any outages or maintenance work affecting your area by contacting your internet provider or checking their website for updates. Restarting your modem or router can often resolve connectivity issues. If the problem persists, contact your internet provider's customer service team for assistance. They may be able to diagnose the issue remotely or send a technician to your home to investigate further. It is also helpful to keep a record of any ongoing connection issues, including dates and times, to assist the provider in resolving the problem effectively.

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